Before you call, we kindly ask that you collect some information first and check a few things:
Are the inlet/outlet pipes clogged? Are the power cables intact and plugged in?
Have you read the product manual? Not just the quick guide, the full manual. You can find it here on the website and in our DNA software. In every manual there is a troubleshooting section, a guide to solving the most common problems, and a table that contains the codes of error with the related solutions.
Write down the model and serial number of the DAB product of which you request assistance; all DAB Pumps products have a plate with a number stamped on it, in the form of X XXXX. This information is essential to identify the type of product (pump, inverter, etc.) and the revision of the product (the same model can have more revisions with characteristics that are very different from each other).
Do you have an invoice or a receipt (with the name of the product written on it).
Call the customer service directly from the place where the DAB Pumps product is installed, so it will be easier to perform tests and take pictures if requested by our technicians.
Phone number: +1 843 797 5002 Ext 4 for technical support
Open from Monday to Thursday 08:30 - 05:00PM
Open from Friday 08:30 - 03:30PM